Customer Service

Where can I buy Columbia?
Thank you for your interest in Columbia products. In Switzerland, we distribute our products through a network of specialized retailers. To locate a Columbia retailer, please visit our Store Locator.
Do you have a product catalog?
While we do not produce a catalog, we show our product line on our website. To locate a Columbia Sportswear dealer, please visit our Store Locator.

What is the Columbia warranty policy?
In Europe, Columbia branded products including footwear are warranted for 2 years. Warranty covers defects in materials and workmanship in garments, equipment and footwear manufactured by Columbia Sportswear Company.

Please note that Columbia does not warrant and is not responsible for damages caused by misuse, abuse, accidents, modifications, natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow product care instructions.

You may seek resolution directly through the retailer where you purchased your product. In most cases, the retailer will be able to assist you. If your retailer isn’t able to help, please email us at:

How do I contact Columbia Sportswear?

You may contact our Consumer Services Department by mail at

How can I find out more about Columbia?

In the section Explore Columbia you can find out about our Athletes, Technologies, and about our history. We also invite you to check out our Blog and the stroy of Tested Tough.

What does the Columbia logo mean?

All Columbia brand products carry the Columbia Sportswear "Bug" emblem. The "Bug" is simply a stylized graphic representation of a basic textile weave pattern that was adopted as the corporate logo in 1978.

The Company was founded in 1938 by the parents of Chairman of the Board, Gert Boyle. To learn more about Mrs. Boyle and our history, please visit the page Columbia’s History.